Return &
Refund Policy
Please review our return and refund policy before completing your purchase. Due to the nature of our hair products, certain restrictions apply to returns and exchanges.
Please Review Before Ordering.
We take pride in providing quality hair products and carefully preparing each order. Please review the terms below so you know what to expect if there is an issue with your shipment.
Due to the nature of hair products, all sales are final.
All Sales Are Final
Due to the nature of hair products, all sales are final. We do not accept standard returns or exchanges once an order has been completed.
Damaged or Incorrect Orders
Returns or exchanges are only accepted when an item is received damaged or when an incorrect order has been sent.
48-Hour Claim Window
Claims must be submitted within 48 hours of delivery. Photos of the damaged or incorrect item must be included with your claim.
Approved Replacements
If your claim is reviewed and approved, a replacement will be issued at no additional cost.
Have a Problem With Your Order?
Contact our customer care team within 48 hours of delivery and include your order number, a description of the issue, and clear photos when applicable.
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